What is an e-ticket?
How will I receive my tickets?
Once I get my e-ticket what do I do?
What are the benefits on buying tickets in advance?
Will the entry prices to an event ever change?
Are there any additional bookings fees when I buy online?
How long will I have to wait till my e-ticket confirmation arrives?
I am trying to pay but my credit card keeps getting refused?
Can I get a discount if I buy lots of tickets?
How many tickets can I buy per event?
Is there an age limit to the events you sell tickets for?
I did not receive and e-ticket confirmation, what shall I do?
Will I need a paypal account to buy tickets?
I am an event organiser and would like to add my event onto your website.
Do you promote and organise your own events?
Can I pay for my tickets by cheque?
How will the venue know who I am?
I wish to cancel my ticket purchase.
I wish to complain about an event that Chilli Tickets is selling or has
sold tickets for in the past.
How can I unsubscribe to your newsletter(s).
Do you send text updates?
ChilliTickets Answers
Q. What is an e-ticket?
A. An e-ticket is
an event ticket sent to you through email, and it is printable at the end of
placing your transaction through Chilli Tickets.
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Q. How will I receive my tickets?
A. You will be emailed
your ticket confirmation, which you can print off and show at the entrance to
gain entry. You can also print your ticket at any time by logging
in to your account area at Chilli Tickets. We strongly advise that you also take
your payment credit/debit card.
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Q. Once I get my e-ticket what do I do?
A. Simply print out
your emailed e-ticket confirmation and take that to the event with the payment card
used to purchase the tickets. The event organiser will cross check the details with
their records and you will gain entry.
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Q. What are the benefits on buying tickets in advance?
A. Buying ticket
in advance provides many benefits such as: Cheaper than the on the door price. Guarantees
event entry. Queuing is minimized.
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Q. Will the entry prices to an event ever change?
A. Sometimes event
prices will change during the course of their listing. Booking tickets as early
as possible is advised as events prices tend to increase when close to sell out
and/or nearer to the event date
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Q. Are there any additional bookings fees when I buy online?
A. Booking fees will
be applied to only a small number of events and these will be clearly displayed.
However, we try our utmost to prevent booking fees needing to be charged.
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Q. How long will I have to wait till my e-ticket confirmation
arrives?
A. As soon as your
payment card or Paypal account is authorised you will get receive your e-ticket confirmation.
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Q. I am trying to pay but my payment card keeps getting refused?
A. Double check the
details your are entering and re-submit your card. If it is still failing, contact
your payment card supplier for further information.
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Q. How many tickets can I buy per event?
A. You can by an
unlimited amount of tickets from the website as long as they are shown as available.
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Q. Is there an age limit to the events you sell tickets
for?
A. Any age restrictions
are event specific and are highlighted next to each event so please be sure to check
this before purchasing.
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Q. I did not receive and e-ticket confirmation, what shall
I do?
A. Email info@chillitickets.ca, and we will arrange the confirmation
to be resent. This can sometimes be due to an incorrect email address being entered
during purchasing.
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Q. Will I need a Paypal account to buy tickets?
A. NO. All
payment
card transactions are managed without paypal making it easier for you.
However you can use Paypal if preferred to make your purchase.
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Q. I am an event organiser and would like to add my event
onto your website.
A. We offer some
great incentives to event organisers to sell through our website. Please call
+44 (0) 871
855 30 69 to talk to one of our sales agents, or email info@chillitickets.ca.
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Q. Do you promote and organise your own events?
A. No. Chilli Tickets
is simply a service which acts as an online sales agent on behalf of event organisers
and promoters.
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Q. How will the venue know who I am?
A. The venue or promoter
is provided with the details of everyone who has purchased tickets for their event
and will check at the door. As long as you take your e-ticket email confirmation
with you, entry will be granted.
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Q. I wish to cancel my ticket purchase.
A. Providing the
event organiser agrees, a refund will be granted minus any booking fee per ticket.
The booking fee varies depending on the event and ticket price.
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Q. I wish to complain about an event that Chilli Tickets
is selling or has sold tickets for in the past.
A. We encourage customer
feedback as we want all out customers to enjoy the best service. If you wish to
bring any complaints to the attention of our team you can email info@chillitickets.ca.
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Q. How can I unsubscribe to your newsletter(s).
A. Email newsletter@chillitickets.ca
and we will happily take you off our mailing list.
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Q. Do you send text updates?
A. No. Our company
policy is not to use intrusive marketing methods unless specifically requested by
our customers.
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